HiRiley

The HiRiley Journal

Field notes on running a calmer service business.

Practical writing for plumbers, HVAC techs, electricians, landscapers, and other local pros on never missing a call, capturing more leads, and growing without burning out.

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Why the First Plumber to Answer Wins 78% of the Time (and How to Be First)
· 7 min read

Why the First Plumber to Answer Wins 78% of the Time (and How to Be First)

The data on speed-to-lead is brutal: 78% of customers buy from whoever answers first. Here's what the research says — and how to win the race.

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