How does setup work?
Create your account, add your business details, choose how Riley should handle calls, and turn on call forwarding from your phone. Connect Google Calendar during setup if you want automatic booking.
Setup, calendar sync, spam handling, customer memory, team accounts, what data we store, what we don't — all the things people ask before they sign up.
Create your account, add your business details, choose how Riley should handle calls, and turn on call forwarding from your phone. Connect Google Calendar during setup if you want automatic booking.
No. Riley works with your existing business number. Customers still call the number they already know — your line forwards unanswered calls to Riley.
You control how direct the greeting is. The goal is a professional, natural-sounding call that captures what you need.
No. Calendar sync is optional. Riley can still answer calls, qualify leads, and text you the details even without a connected calendar.
Riley screens out robocalls, telemarketers, and obvious solicitors so your dashboard stays focused on real customers.
Yes. Invite employees and control whether they see everything or only the calls and appointments assigned to them.
Your first 10 calls are free, with Call Shield features: 24/7 answering, customer memory, spam screening, 22 voices, custom playbook, and Google Calendar booking. No credit card, no time limit. To test team features like employees and smart routing, upgrade to Call Assistant or Front Desk at any time.
No. Caller data is processed only to provide HiRiley features and is never used to train AI models. We never sell your information.
Yes. When a customer calls back, Riley confirms their name, looks up their record, and references prior calls and appointments — like a real receptionist who's been with you for years. You can also leave Riley Notes on a customer ("quoted $150, prefers mornings") and Riley will use them on the next call. Available on every plan.
On Call Assistant and Front Desk plans, you add employees with skills and extensions. When a caller's need matches an employee's skill, Riley can book the appointment with that specific employee, transfer the call to them, or take a voicemail. Employees get their own dashboard login, and you control whether each one sees only their own work or everything.
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Email support@hiriley.com — a real human reads every message and gets back within a day.