What counts as a "minute"?
Minutes are Riley's speaking and listening time during a call. Call Shield includes 80 minutes/month, Call Assistant includes 200, Front Desk includes 500. Most calls run 1-3 minutes.
Start with 10 free calls. No credit card. No contract. Upgrade when you need more: customer capture, booking, routing, team accounts, and reporting. Cancel any time.
Try Call Shield free — 10 calls, no card, no time limit. Upgrade when you need team features.
80 included minutes
200 included minutes
500 included minutes
Plans do not cap call count. Minutes refer to Riley's speaking and listening time. Need more? 100 additional minutes are available at $25. The full HiRiley product is on every plan; Call Assistant and Front Desk add team features and capacity.
The common floor
Every plan includes
the full product.
Call Assistant and Front Desk add employees, smart routing, and more capacity.
|
Call Shield $29/mo |
Call Assistant $59/mo · popular |
Front Desk $129/mo |
|
|---|---|---|---|
Calls & capacity | |||
| No call-count cap | |||
| Receptionist speaking minutes | 80 min | 200 min | 500 min |
| 24/7 call screening and backup | |||
Customer experience | |||
| Customer memory (recognizes returning callers) | |||
| Riley Notes (notes Riley uses on calls) | |||
| 22 natural voice options | |||
| Custom call playbook | |||
| Spam & robocall screening | |||
After every call | |||
| SMS + email summaries | |||
| Full call transcripts | |||
| Detailed reporting & insights | |||
Booking & scheduling | |||
| Google Calendar booking | |||
| Customer history & notes | |||
Team | |||
| Team members included | Just owner | Up to 5 | No team cap |
| Employee accounts & dashboard access | — | ||
| Smart call routing (skills + extensions) | — | ||
| Per-employee visibility controls | — | ||
Add-ons | |||
| Extra minute packs | $25 / 100 min | $25 / 100 min | $25 / 100 min |
Call Shield gives you the full HiRiley product sized for one-person operations. Call Assistant adds employees, smart routing, and 200 minutes. Front Desk adds capacity for larger teams.
Four paths to the same goal — a phone that gets answered when you can't. Here's what each one runs.
| Option | Monthly | What you get |
|---|---|---|
Full-time receptionist Salary, benefits, taxes, PTO |
~$4,400 | Business hours only. No nights. No weekends. |
High-end answering service Human receptionists |
$293 | ~30 calls included. Often requires annual contracts. |
Other AI receptionists Traditional AI answering |
$95 | 30-50 included calls, then $9+ per additional call. |
HiRiley Built for small business |
From $29 | No call-count cap, 24/7. Customer memory, spam screening, 22 voices, and reporting on every plan. |
Prices for full-time receptionists, high-end answering services, and other AI products are typical market rates as of 2026 and may vary. HiRiley pricing is current and contract-free.
Minutes are Riley's speaking and listening time during a call. Call Shield includes 80 minutes/month, Call Assistant includes 200, Front Desk includes 500. Most calls run 1-3 minutes.
We don't cut you off mid-call. Add a $25 minute pack (100 extra minutes) anytime, or upgrade your plan. We'll let you know before you run out.
No. If you go over your minute cap, you can buy a minute pack — we never bill you a surprise overage. The price you signed up for is the price you pay.
Yes. Upgrade or downgrade anytime from your dashboard. Upgrades apply immediately; downgrades take effect at the start of your next billing cycle.
Cancel anytime from settings. Your account stays active until the end of the current billing period, and Riley simply stops answering after that. No retention calls, no exit fees.
Not yet. We're keeping pricing simple while we grow. If you want to discuss annual billing, email support@hiriley.com.
The 10 free calls are the trial — that's how you decide if Riley fits before paying. We don't refund paid months, but you can cancel anytime to stop future charges.
High call volumes, multi-location teams, or specific compliance needs? Email support@hiriley.com. We're small enough to build what you need.
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Try it free
10 free calls. No credit card. No commitment. If Riley's a fit, choose the plan that fits your call volume. If not, do nothing — your account just stops answering.
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