HiRiley

The HiRiley Journal

Field notes on running a calmer service business.

Practical writing for plumbers, HVAC techs, electricians, landscapers, and other local pros on never missing a call, capturing more leads, and growing without burning out.

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The Lunch Rush Phone Problem: Capturing Catering, Pickup, and Large-Order Calls Without Leaving the Counter
· 10 min read

The Lunch Rush Phone Problem: Capturing Catering, Pickup, and Large-Order Calls Without Leaving the Counter

Restaurants miss 25-43% of calls during peak hours, and the highest-value catering inquiries arrive at the exact times staff can't leave the counter. Here's the structural fix.

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