"HiRiley has been great at screening out the spam and solicitor calls that used to waste my time. I actually see the real leads now instead of digging through junk calls."
Grayson
Grayscape Landscaping & Design
Built for property managers handling tenants, owners, maintenance, and leasing calls
Missed calls make property management feel disorganized fast.
HiRiley gives property managers a 24/7 AI receptionist that answers tenant and leasing calls, handles maintenance intake, screens spam, and captures the details your team needs to respond quickly.
No credit card required. Go live with your current number.
Coverage
24/7
After-hours tenant and leasing calls still get answered.
Response Flow
Fast
Get the details quickly so maintenance and leasing follow-up stays tight.
How We Compare
What does 24/7 call coverage actually cost?
Here's what the main options run — and where HiRiley lands.
Your Options
Monthly Cost
What You Get
Hiring a full-time receptionist
Salary, benefits, taxes, PTO
~$4,400/mo
Business hours only. No nights, no weekends.
Premium answering service
Human receptionists, typically
$293/mo
30 calls included. Often requires annual contracts.
Traditional AI answering service
Other AI receptionist products
$95/mo
30-50 included calls, then $9+ per additional call.
HiRiley
AI receptionist, built for small business
$49/mo
Unlimited calls. 24/7. No contracts. No overages.
What others charge extra for
Per-minute call fees. Per-call overage charges. Monthly call caps. Night and weekend surcharges. Setup fees. Cancellation fees. Bilingual add-ons. Extra phone numbers. HiRiley includes all of it for $49/month, every month.
Start Free — 10 Calls, No Credit Card
If Riley is a fit, $49/month unlimited. Cancel anytime.
Customer Reviews
Real businesses using HiRiley
"We used to let a lot of calls go to voicemail during client meetings, which always felt unprofessional. Riley catches them now and texts me the details as soon as the call ends. I follow up when the meeting's over and the lead's still warm."
PragmaTech Consulting
"When the lunch rush hits, we simply can't leave the counter to grab the phone. Having this system pick up and take down customer details means we don't lose business while we're serving people. It's been a game changer."
Robert
Pop Pop's Pantry
"Users were calling in at all hours with questions I couldn't answer in real-time. Riley handles the initial conversation, captures what they need, and I get to work through it on my own schedule instead of being on-call 24/7."
Healthy Beetle
Why This Matters
Every missed call chips away at tenant trust and leasing momentum.
Property management phones are not just for one kind of caller. Prospects want tours, tenants want help now, vendors need coordination, and owners want updates. A missed call makes the whole operation feel slower than it is.
Without HiRiley
Calls pile up and urgency gets blurry
- Tenants feel ignored when maintenance calls go to voicemail.
- Leasing leads move on to the next property before your team responds.
- Owners and vendors hit a dead end when no one answers.
- Your staff spends time sorting missed calls instead of acting on them.
With HiRiley
The first response stays organized
- Callers get an immediate professional answer.
- HiRiley captures whether the call is maintenance, leasing, tenant support, or general office follow-up.
- Your team gets the key details fast enough to route the next step.
- The experience feels consistent even when your staff is busy or off-hours.
Missed Call Cost Calculator
Estimate the leasing revenue that may be at risk.
Property management missed calls are not always one clean job ticket. Leasing prospects, tenants, owners, and vendors all need different responses. This calculator focuses on leasing momentum so prospects who call about tours do not quietly move on.
Built for leasing math
Use average monthly rent and your own lead-to-showing or lead-to-application rate to estimate what missed leasing calls could represent each month.
Estimated Leasing Revenue At Risk
$9,353
per month
Based on 6 missed leasing calls/week, $1,800 average monthly rent, and a 20% conversion rate, missed calls could represent about $9,353/month in leasing revenue at risk.
That is about $112,234 per year.
HiRiley
$49/month
One additional lease signed — ever — covers more than a year of coverage.
This is an estimate for planning purposes, not a guarantee of leasing revenue or occupancy results.
What Property Managers Need
Built for the mix of calls property management teams actually handle.
🏠
Leasing Inquiries
Capture prospective tenant questions and keep tour requests from slipping through the cracks.
🔧
Maintenance Intake
Collect the issue, unit details, urgency, and callback information before your staff jumps in.
📞
Owner and Vendor Calls
Keep general office communication moving even when your team is handling something else.
📱
Instant Summaries
Get the call details quickly so your team can route maintenance, leasing, or management follow-up correctly.
How It Works
Add a responsive front desk without hiring a full-time front desk.
Step 1
Forward missed or after-hours calls
Keep your current office number and let HiRiley catch the calls your team cannot pick up.
Having trouble? Text our support team — we help every account get forwarding set up. Most property managers are live in under 5 minutes; a few need a hand with their carrier.
Step 2
HiRiley handles the first conversation
She identifies the type of inquiry, captures the details, and keeps the caller engaged.
Step 3
Your team follows up with context
You already know whether it is a maintenance issue, leasing lead, or general account question before you step in.
When Your Team Grows
Riley routes callers to the right person on your team.
Start as a solo property manager and Riley answers your missed calls. Add a leasing agent, maintenance coordinator, or office manager and Riley starts routing — connecting callers to the right person based on what they need. No phone trees. No "Press 1" menus.
How it works
You add team members with their roles and phone numbers. When a prospective tenant calls about a showing, Riley connects them to your leasing agent. When a current tenant calls about a broken pipe, Riley routes them to your maintenance coordinator. If nobody is available, Riley takes a message specifically for that person.
Intent-Based Routing
No more "Press 1" menus
Riley listens to what the caller asks for and matches them to the right person on your team. A tenant calling about a maintenance issue gets your maintenance coordinator. A prospect asking about availability gets your leasing agent.
Team Access
Each person sees their own calls
Invite your team into the account. Each person gets a dashboard showing only the calls and appointments assigned to them.
You Stay In Control
Set who sees what
Control whether each team member sees all calls or only their own. Adjust permissions anytime as your team changes.
Reporting
See which calls need attention before they become operational problems.
HiRiley reporting helps property managers understand call volume, leasing demand, maintenance urgency, spam, after-hours activity, appointment activity, and team routing from one place.
Call Performance
Measure responsiveness across tenants, owners, and prospects
Track total calls, captured leads, appointments, after-hours calls, handled minutes, and spam blocked so you can see how much front-desk work Riley is covering.
Caller Intent
Separate maintenance, leasing, scheduling, and office questions
Reporting groups call reasons so urgent maintenance issues, tour requests, owner calls, vendor coordination, and general office follow-up are easier to prioritize.
Team Visibility
Know where calls are being routed
See which calls are assigned to leasing, maintenance, or office staff, then review recent lead activity so your team can follow up with the right context.
Maintenance urgency
Leasing demand
After-hours calls
Team routing
Compare Your Options
Why use HiRiley instead of voicemail, an answering service, or more office staff?
Property management calls are mixed and time-sensitive. Tenants need help, prospects want tours, owners want updates, and vendors need coordination. Riley keeps the first response organized without adding another full-time front desk role.
| Capability | Voicemail | Answering Service | Hire Office Staff | HiRiley |
|---|---|---|---|---|
| Answers tenant and leasing calls 24/7 | No | Usually | Only staffed hours | Yes |
| Captures maintenance issue, unit, urgency, and callback | Only if caller leaves it | Basic scripts | Yes, with training | Yes |
| Handles leasing and tour requests | No | Limited | Yes | Yes |
| Blocks spam and solicitor calls | No | Manual | Manual | Yes |
| Routes calls to leasing, maintenance, or office staff | No | Limited | Yes | Yes, by caller intent |
| Sends summaries for follow-up | No | Sometimes | Manual follow-up | Yes, right after the call |
| Shows call, routing, and lead reports | No | Limited | No built-in reporting | Yes |
HiRiley helps property managers keep the first response consistent while your team handles the actual work.
FAQ
Questions property managers ask before letting AI answer the phone.
How does setup work?
Create your account, add your property management details, choose how Riley should handle calls, and turn on call forwarding from your current office number.
Will callers know they are speaking with AI?
Riley is an AI receptionist, and you control how direct the greeting should be. The goal is to answer professionally, identify the caller's need, and capture the right details for your team.
Do I need a new office number?
No. Tenants, prospects, owners, and vendors keep calling the number they already know. Your current line forwards missed or after-hours calls to Riley.
What if Riley cannot answer a question?
Riley stays inside your call playbook. If a caller asks something outside those instructions, she can collect the details and route the message to leasing, maintenance, or office staff.
Can I change how calls are routed?
Yes. You can update business details, call instructions, routing, notifications, voice choice, and booking preferences from your dashboard as your portfolio or team changes.
Is Google Calendar required?
No. Calendar sync is optional. Riley can still answer calls, classify maintenance or leasing needs, screen spam, and send summaries without calendar booking.
What happens to spam and vendor solicitation?
Riley helps screen junk calls, robocalls, telemarketers, and obvious solicitors so your team can focus on tenants, prospects, owners, and real vendor coordination.
Can my team see only their own work?
Yes. You can invite employees into your account and control whether they see everything or only the calls and appointments assigned to them.
What do I get for free?
Start with free calls handled by Riley. No credit card, no time limit, no strings. If you like what you see, you can upgrade anytime from your dashboard.
How fast can Riley go live?
Setup takes minutes. Once forwarding is turned on, Riley can start answering tenant, leasing, owner, and vendor calls right away.
Is caller data used to train AI models?
No. Caller data is processed to provide HiRiley features and is not used to train AI models. We never sell your information.
What You're Signing Up For
Try it free. Pay only if it works. Cancel whenever.
No surprise charges, no lock-in contracts, no "retention specialist" calls when you leave.
1
Day 1
Sign up free. No card required.
Create your account, set up your playbook, and forward your missed calls to Riley. She starts answering immediately. Your first 10 calls are on us.
2
After Call 10
You decide. Then pay — or don't.
If Riley earned a spot, enter a card and continue at $49/month for unlimited calls. If not, do nothing — your account simply stops answering. No charges, ever.
3
Any Day
Cancel in one click.
No contracts, no cancellation fees, no phone call required. Cancel from your dashboard anytime — Riley keeps answering through the end of your current billing period, then stops. Your last month isn't prorated, but there's nothing else to pay.
For Facebook Ads
Send property management clicks to a page that matches the job.
Use this page for property-manager-focused campaigns so tenants, prospects, and managers land on messaging that matches what they care about.