"HiRiley has been great at screening out the spam and solicitor calls that used to waste my time. I actually see the real leads now instead of digging through junk calls."
Grayson
Grayscape Landscaping & Design
Missed plumbing calls answered 24/7 on your current number
When a homeowner gets voicemail, they call the next plumber.
HiRiley answers missed plumbing calls 24/7, captures the issue and callback info, and texts you the lead right away. Keep your current number. Setup takes about 5 minutes.
No credit card required • Works with your existing number • Setup in about 5 minutes
Keep your existing business number
No credit card required
Setup in about 5 minutes
How We Compare
What does 24/7 call coverage actually cost?
Here's what the main options run — and where HiRiley lands.
Your Options
Monthly Cost
What You Get
Hiring a full-time receptionist
Salary, benefits, taxes, PTO
~$4,400/mo
Business hours only. No nights, no weekends.
Premium answering service
Human receptionists, typically
$293/mo
30 calls included. Often requires annual contracts.
Traditional AI answering service
Other AI receptionist products
$95/mo
30-50 included calls, then $9+ per additional call.
HiRiley
AI receptionist, built for small business
$49/mo
Unlimited calls. 24/7. No contracts. No overages.
What others charge extra for
Per-minute call fees. Per-call overage charges. Monthly call caps. Night and weekend surcharges. Setup fees. Cancellation fees. Bilingual add-ons. Extra phone numbers. HiRiley includes all of it for $49/month, every month.
Start Free — 10 Calls, No Credit Card
If Riley is a fit, $49/month unlimited. Cancel anytime.
Customer Reviews
Real businesses using HiRiley
"We used to let a lot of calls go to voicemail during client meetings, which always felt unprofessional. Riley catches them now and texts me the details as soon as the call ends. I follow up when the meeting's over and the lead's still warm."
PragmaTech Consulting
"When the lunch rush hits, we simply can't leave the counter to grab the phone. Having this system pick up and take down customer details means we don't lose business while we're serving people. It's been a game changer."
Robert
Pop Pop's Pantry
"Users were calling in at all hours with questions I couldn't answer in real-time. Riley handles the initial conversation, captures what they need, and I get to work through it on my own schedule instead of being on-call 24/7."
Healthy Beetle
What Happens After A Missed Call
Riley keeps the lead moving while you stay on the job.
Instead of sending a homeowner to voicemail, you give them a live answer, a quick intake, and a fast follow-up path.
Step 1
Riley answers like a front desk
The caller gets a live answer instead of a beep, even if you are under a sink, driving, or already on another call.
Step 2
She captures the issue and callback info
Riley asks what is going on, gets the contact details, and captures the urgency so you know what kind of plumbing call just came in.
Step 3
You get the lead right away
The summary is texted to you immediately so you can call back, dispatch, or decide whether the job needs same-day attention.
Missed Call Cost Calculator
See what one busy week of missed plumbing calls can cost.
Emergency leaks, drain backups, water heater calls, and estimate requests can move fast. Change the assumptions below to estimate how much revenue may be at risk when those calls hit voicemail.
Why this matters for plumbers
The caller usually needs help now. If Riley answers while you are under a sink or on another job, you keep the lead engaged instead of hoping they leave a useful voicemail.
Estimated Plumbing Revenue At Risk
$6,495
per month
Based on 5 missed plumbing calls/week, a $750 average job, and a 40% close rate, voicemail could be costing you about $6,495/month.
That is about $77,940 per year.
HiRiley
$49/month
One recovered plumbing job — ever — covers a full year of coverage.
This is an estimate for planning purposes, not a guarantee of revenue or results.
Setup In About 5 Minutes
Keep your number. Turn on missed-call forwarding. Riley starts answering.
There is no new hardware to buy and no need to change the number your customers already know. You just point missed calls to Riley and start catching leads you would have lost to voicemail.
Best fit for plumbers who
- Miss calls while out on jobs
- Want lead details by text right away
- Need a better after-hours answer than voicemail
Step 1
Create your account
Add your plumbing business details so Riley knows how you want calls handled.
Step 2
Forward missed calls from your current number
Customers keep calling the same business number. Riley only catches the calls you do not answer.
Having trouble with the code? Text us and we'll walk through it with you. Most plumbers are forwarding within 5 minutes — a few need a quick hand with their carrier. Either way, we see it through.
Step 3
Start receiving captured plumbing leads
Riley answers 24/7, texts you the issue and callback info, and can optionally book appointments if you connect your calendar.
When Your Crew Grows
Riley routes callers to the right person on your team.
Start as a one-truck operation and Riley answers your missed calls. Add a second plumber, an estimator, or office help and Riley starts routing — connecting callers to the right person based on what they need. No phone trees. No "Press 1" menus.
How it works
You add employees with their skills and phone numbers. When a homeowner calls asking for an estimate, Riley connects them to your estimator. When someone calls about a drain backup, Riley routes them to the tech who handles drains. If nobody is available, Riley takes a message specifically for that person.
Intent-Based Routing
No more "Press 1" menus
Riley listens to what the caller asks for and matches them to the right person on your team. A homeowner calling about a water heater gets your water heater tech. Someone asking about a quote gets your estimator.
Team Access
Each person sees their own calls
Invite your team into the account. Each person gets a dashboard showing only the calls and appointments assigned to them.
You Stay In Control
Set who sees what
Control whether each employee sees all calls or only their own. Adjust permissions anytime as your crew changes.
Reporting
Know which plumbing calls are becoming real opportunities.
HiRiley gives plumbing businesses a reporting view for call volume, captured leads, appointments, spam, after-hours calls, caller intent, and team routing so you can see where demand is coming from.
Call Performance
See the work Riley caught while you were on the job
Track total calls, leads captured, booked appointments, handled minutes, and after-hours activity so missed-call coverage is measurable.
Caller Intent
Spot emergency jobs, estimates, and scheduling requests
Reports help separate urgent leaks, drain backups, quotes, service calls, scheduling requests, and office questions so the highest-value callbacks stand out.
Team Follow-Up
Understand who is getting calls and what happened next
When your crew grows, reporting shows which calls were routed to employees and gives you a recent lead activity feed for quick follow-up review.
Emergency demand
Estimate requests
Appointments
Crew routing
Compare Your Options
Why use HiRiley instead of voicemail, an answering service, or another office hire?
Plumbing calls are often urgent. If a homeowner hears voicemail during a leak or drain backup, they usually call the next company. Riley gives you 24/7 coverage without the cost of staffing a full front desk.
| Capability | Voicemail | Answering Service | Hire Office Help | HiRiley |
|---|---|---|---|---|
| Answers emergency plumbing calls 24/7 | No | Usually | Only staffed hours | Yes |
| Captures issue, address, urgency, and callback | Only if caller leaves it | Basic scripts | Yes, with training | Yes, every qualified call |
| Books jobs on your calendar | No | Limited | Yes | Yes, with calendar connection |
| Blocks spam and solicitor calls | No | Manual | Manual | Yes |
| Texts lead details right away | No | Sometimes | Manual follow-up | Yes |
| Routes estimates, drains, and water heater calls | No | Limited | Yes | Yes, by caller intent |
| Shows call and lead reports | No | Limited | No built-in reporting | Yes |
HiRiley is built for plumbers who need fast intake and follow-up without missing the job while they are already on one.
FAQ
Questions plumbers ask before letting AI answer the phone.
How does setup work?
Create your account, add your plumbing business details, choose how Riley should handle calls, and turn on call forwarding from your current number. If you want automatic booking, connect Google Calendar during setup.
Will callers know they are speaking with AI?
Riley is an AI receptionist, and you control how direct the greeting should be. The goal is to answer professionally, keep homeowners engaged, and capture the plumbing details your team needs.
Do I need a new phone number?
No. Customers keep calling the number they already know. Your current line forwards missed or after-hours calls to Riley so she can catch them when you cannot.
What if Riley cannot answer a plumbing question?
Riley stays inside your call playbook. If a caller asks something outside those instructions, she can collect the issue, address, urgency, and callback details for follow-up.
Can I change how emergency calls are handled?
Yes. You can update business details, call instructions, routing, notifications, voice choice, and booking preferences from your dashboard as your plumbing operation changes.
Is Google Calendar required?
No. Calendar sync is optional. Riley can still answer calls, qualify leads, screen spam, and text you the details even if you do not connect your calendar.
What happens to spam and solicitor calls?
Riley helps screen junk calls, robocalls, telemarketers, and obvious solicitors so your dashboard and notifications stay focused on real plumbing customers.
Can my crew see only their own work?
Yes. You can invite employees into your account and control whether they see everything or only the calls and appointments assigned to them.
What do I get for free?
Start with free calls handled by Riley. No credit card, no time limit, no strings. If you like what you see, you can upgrade anytime from your dashboard.
How fast can Riley go live?
Setup takes minutes. Once forwarding is turned on, Riley can start answering missed plumbing calls right away.
Is caller data used to train AI models?
No. Caller data is processed to provide HiRiley features and is not used to train AI models. We never sell your information.
What You're Signing Up For
Try it free. Pay only if it works. Cancel whenever.
No surprise charges, no lock-in contracts, no "retention specialist" calls when you leave.
1
Day 1
Sign up free. No card required.
Create your account, set up your playbook, and forward your missed calls to Riley. She starts answering immediately. Your first 10 calls are on us.
2
After Call 10
You decide. Then pay — or don't.
If Riley earned a spot, enter a card and continue at $49/month for unlimited calls. If not, do nothing — your account simply stops answering. No charges, ever.
3
Any Day
Cancel in one click.
No contracts, no cancellation fees, no phone call required. Cancel from your dashboard anytime — Riley keeps answering through the end of your current billing period, then stops. Your last month isn't prorated, but there's nothing else to pay.
Hear It Live
Call the demo, then decide if you want Riley on your number.
If the live demo sounds like the kind of call handling you want for your plumbing business, start setup and put Riley behind your current number.
No credit card required. Set up in 5 minutes.