one
Emergency leak intake
Riley answers when water is where it shouldn't be — captures the issue, address, and urgency so you know whether it's a tonight job or a tomorrow job.
Missed plumbing calls answered 24/7 on your current number
Your phone, answered.
Even under the sink.
HiRiley answers your missed plumbing calls — emergency leaks, drain backups, water heater service, estimate requests — captures the details, and texts you the lead. Keep your current number. Set up in five minutes.
Start free
No credit card. Keep your number.
Set up in 5 minutes.
24/7
Always answered
< 1 min
To your phone
$29/mo
80 min included
A real call, just now
Sample 01 / 02
McKinney Elite Plumbing
"My water heater is leaking. Can someone come out?"
A homeowner called after hours. Here's how Riley handled it — start to finish, no script, no human.
0:00
2:34
Unedited recording. Caller name and address in sample details are test data; phone audio is real.
§ 02 — What Riley does for plumbers
Built for plumbing calls
The calls a plumber can't afford to miss.
two
Estimate and service leads
Drain backups, water heater replacements, and remodel quotes all get captured with the same care — no matter when the caller rings.
three
Clean handoff to your truck
You get the name, address, issue, and callback by text the moment the call ends, while you're still on the job you're already running.
§ 03 — What you receive
Two ways, instantly
The handoff,
in your pocket.
Every call Riley handles ends with the details in your hands — a text the moment it happens, and a full summary with transcript when you sit down to review.
01
A text, instantly
The second Riley books the job, your phone buzzes. Name, number, when they're coming, what they need — before you finish the work already in front of you.
02
An email, with proof
At the end of the day, read the full conversation. Summary, transcript, call duration — everything Riley said and everything they said back. Nothing is a black box.
§ 04 — How it works
Five minutes to live
01
Create your account.
Tell Riley about your business — who you are, what you do, and how you want calls handled. She'll use it on every call she answers.
02
Forward your unanswered calls.
One carrier code, typed into your phone. Takes about 60 seconds. Customers keep calling your existing number — Riley only picks up the ones you miss.
03
Riley starts answering.
Every call shows up in your dashboard with a full transcript. Every lead gets texted to your phone. Every appointment lands on your calendar.
§ 05 — Small businesses using Riley
Static pull-quotes
"
HiRiley has been great at screening out the spam and solicitor calls that used to waste my time. I actually see the real leads now instead of digging through junk calls.
Grayson
Grayscape Landscaping & Design
"
We used to let a lot of calls slip past us during client meetings. Riley catches them now and texts me the details as soon as the call ends. I follow up when the meeting's over and the lead's still warm.
PragmaTech Consulting
Professional services
"
When the lunch rush hits, we simply can't leave the counter to grab the phone. Having Riley pick up and take down customer details means we don't lose business while we're serving people.
Robert
Pop Pop's Pantry
"
Users were calling in at all hours. Riley handles the initial conversation, captures what they need, and I get to work through it on my own schedule instead of being on-call 24/7.
Healthy Beetle
Wellness platform
§ 05 — Plans
Monthly pricing
Pick the plan that fits
your call volume.
Start with 10 free calls. Call Shield, Call Assistant, and Front Desk plans include monthly minutes, call summaries, spam screening, transfers, and dashboard access.
Call Shield
80 included minutes
$29
/month
- Best for owner-operators
- · Screens junk calls before they interrupt you
- · Captures real customer messages when you miss the call
- · SMS + email summaries with caller details
- · Customer memory, Riley Notes, custom playbook
- · 80 minutes · Just you
Recommended
Call Assistant
200 included minutes
$59
/month
- Best for small teams (2-5 people)
- · Screens junk calls before they interrupt you
- · Captures real customer messages when you miss the call
- · SMS + email summaries with caller details
- · Customer memory, Riley Notes, custom playbook
- · Up to 5 employees with logins
- · Smart routing — skills + extensions
- · Per-employee visibility controls
- · 200 minutes
Front Desk
500 included minutes
$129
/month
- Best for growing operations (5+ team)
- · Screens junk calls before they interrupt you
- · Captures real customer messages when you miss the call
- · SMS + email summaries with caller details
- · Customer memory, Riley Notes, custom playbook
- · Smart routing — skills + extensions
- · Per-employee visibility controls
- · No team cap — invite as many as needed
- · Built for front-desk style coverage
- · 500 minutes
Start free. No credit card required.
§ 07 — The three things every owner asks
Answered directly
The three things every owner asks
before letting AI answer their phone.
You wouldn't hand your phone to a stranger without some questions. Here are the three that come up most — and the honest answers we give.
Question one
"Will it sound robotic?"
Riley uses natural-sounding voice AI. Most callers don't realize they're talking to an AI. You can pick from 22 voices, preview each one before going live, and switch anytime.
Question two
"What if she can't answer something?"
Riley stays inside the playbook you give her. Anything outside it gets captured as a detailed message — with everything you'd want to know — so you can follow up personally.
Question three
"What if a caller wants a human?"
Riley transfers the call to you, or the right person on your team, in real time. No phone trees, no hold music — just a clean handoff.
§ 08 — Straight answers
Right to the most common
Straight answers
to the things people ask
us most.
How does setup work?
Create your account, add your business details, choose how Riley should handle calls, and turn on call forwarding from your phone. Connect Google Calendar during setup if you want automatic booking.
Do I need a new phone number?
No. Riley works with your existing business number. Customers still call the number they already know — your line forwards unanswered calls to Riley.
Will callers know they're speaking with AI?
You control how direct the greeting is. The goal is a professional, natural-sounding call that captures what you need.
What if Riley can't answer a plumbing question?
Riley stays inside the playbook you give her. If a caller asks something outside it, she captures the full message and passes it along so you can follow up yourself.
Can I change how emergency calls are handled?
Yes. You decide what counts as urgent, when Riley should text you, and when she should transfer the call or take a message instead.
Is Google Calendar required?
No. Calendar sync is optional. Riley can still answer calls, qualify leads, and text you the details even without a connected calendar.
What happens to spam and solicitor calls?
Riley screens out robocalls, telemarketers, and obvious solicitors so your dashboard stays focused on real customers.
Can my crew see only their own work?
Yes. Invite employees and control whether they see everything or only the calls and appointments assigned to them.
What do I get for free?
Start with 10 free calls handled by Riley. No credit card, no time limit, no strings.
How fast can Riley go live?
Most businesses can be live in about five minutes once call forwarding is turned on. If your carrier makes it fussy, support can help you through it.
Is caller data used to train AI models?
No. Caller data is processed only to provide HiRiley features and is never used to train AI models. We never sell your information.
§ 09
Try it free
See what a good
phone day
feels like.
10 free calls. No credit card. No commitment. If Riley earns a spot, choose the monthly plan that fits your call volume. If not, do nothing — your account just stops answering.
Start free
Set up in five minutes