one
Emergency repair intake
Riley handles no-cool, no-heat, and urgent HVAC calls after hours or while your techs are already on a job.
Missed HVAC calls answered 24/7 on your current number
When the AC quits, the first HVAC company to answer usually wins the job.
HiRiley answers missed HVAC calls 24/7, captures the issue, address, and callback info, and texts you the lead right away. Keep your current number. Setup takes about 5 minutes.
Start free
No credit card. Keep your number.
Set up in 5 minutes.
24/7
Always answered
< 1 min
To your phone
$29/mo
80 min included
A real call, just now
Sample 02 / 02
McKinney HVAC
"My AC just quit and my kids are sweating."
A parent called during a heat wave. Here's how Riley handled it — emergency triage, pricing disclosure, live transfer.
0:00
1:23
Unedited recording. Caller name and address in sample details are test data; phone audio is real.
§ 02 — What Riley does
Built for the trades
HVAC calls are urgent. Voicemail feels like a dead end.
When a homeowner is sweating or freezing, they usually call the next company if nobody answers. HiRiley keeps your current number working 24/7 so the lead stays with you.
two
Maintenance and install leads
Capture tune-up requests, estimate calls, and replacement inquiries without sending callers to voicemail.
three
Fast dispatch handoff
Get the issue, address, and urgency in a text so the right tech can call back or head out quickly.
§ 03 — What you receive
Two ways, instantly
The handoff,
in your pocket.
Every call Riley handles ends with the details in your hands — a text the moment it happens, and a full summary with transcript when you sit down to review.
01
A text, instantly
The second Riley books the job, your phone buzzes. Name, number, when they're coming, what they need — before you finish the work already in front of you.
02
An email, with proof
At the end of the day, read the full conversation. Summary, transcript, call duration — everything Riley said and everything they said back. Nothing is a black box.
§ 04 — How it works
Five minutes to live
01
Create your account.
Tell Riley about your business — who you are, what you do, and how you want calls handled. She'll use it on every call she answers.
02
Forward your unanswered calls.
One carrier code, typed into your phone. Takes about 60 seconds. Customers keep calling your existing number — Riley only picks up the ones you miss.
03
Riley starts answering.
Every call shows up in your dashboard with a full transcript. Every lead gets texted to your phone. Every appointment lands on your calendar.
§ 05 — Plans
Monthly pricing
Pick the plan that fits
your call volume.
Start with 10 free calls. Call Shield, Call Assistant, and Front Desk plans include monthly minutes, call summaries, spam screening, transfers, and dashboard access.
Call Shield
80 included minutes
$29
/month
- Best for owner-operators
- · Screens junk calls before they interrupt you
- · Captures real customer messages when you miss the call
- · SMS + email summaries with caller details
- · Customer memory, Riley Notes, custom playbook
- · 80 minutes · Just you
Recommended
Call Assistant
200 included minutes
$59
/month
- Best for small teams (2-5 people)
- · Screens junk calls before they interrupt you
- · Captures real customer messages when you miss the call
- · SMS + email summaries with caller details
- · Customer memory, Riley Notes, custom playbook
- · Up to 5 employees with logins
- · Smart routing — skills + extensions
- · Per-employee visibility controls
- · 200 minutes
Front Desk
500 included minutes
$129
/month
- Best for growing operations (5+ team)
- · Screens junk calls before they interrupt you
- · Captures real customer messages when you miss the call
- · SMS + email summaries with caller details
- · Customer memory, Riley Notes, custom playbook
- · Smart routing — skills + extensions
- · Per-employee visibility controls
- · No team cap — invite as many as needed
- · Built for front-desk style coverage
- · 500 minutes
Start free. No credit card required.
§ 06 — The three things every owner asks
Answered directly
The three things every owner asks
before letting AI answer their phone.
You wouldn't hand your phone to a stranger without some questions. Here are the three that come up most — and the honest answers we give.
Question one
"Will it sound robotic?"
Riley uses natural-sounding voice AI. Most callers don't realize they're talking to an AI. You can pick from 22 voices, preview each one before going live, and switch anytime.
Question two
"What if she can't answer something?"
Riley stays inside the playbook you give her. Anything outside it gets captured as a detailed message — with everything you'd want to know — so you can follow up personally.
Question three
"What if a caller wants a human?"
Riley transfers the call to you, or the right person on your team, in real time. No phone trees, no hold music — just a clean handoff.
§ 07 — Straight answers
Right to the most common
Straight answers
to the things people ask
us most.
Can Riley handle both repair calls and install estimates?
Yes. You decide how Riley should handle repair requests, maintenance questions, replacement estimates, and after-hours emergencies.
Will Riley collect the issue and address before texting me?
Yes. Riley can capture the caller name, property address, equipment issue, urgency, and callback number before sending you the lead.
Does this work with my existing HVAC phone number?
Yes. Customers keep calling the number they already know. Your missed or after-hours calls forward to Riley when you cannot answer.
Can I change how Riley handles after-hours HVAC calls?
Yes. You can update the playbook anytime so emergency calls, maintenance calls, and install requests are handled the way you want.
§ 08
Try it free
See what a good
phone day
feels like.
10 free calls. No credit card. No commitment. If Riley earns a spot, choose the monthly plan that fits your call volume. If not, do nothing — your account just stops answering.
Start free
Set up in five minutes
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